Job Opportunity at Koko Hair Guildford
Koko Hair is seeking a vibrant, customer-oriented individual to join our team as Front of House.
As the face of Koko Hair, you will be responsible for creating a welcoming and effcient salon experience to our clients This is a full time position across 4 days each week. This will include 2 evenings and Saturdays. Starting salary on application
Responsibilities:
- Warmly greeting clients on arrival and ensuring their comfort while they wait
- Managing salon appointments, including scheduling, rescheduling, and confirming bookings
- Answering phone calls and responding to inquiries about services, pricing and availability
- Assisting clients with retail purchases and providing product reccomendations based on their needs
- Handling cash and credit card transactions
- Maintaining cleanliness and organisations at the front desk area and retail displays.
- Collaborating with stylists and other salon staff to coordinate appointments and ensure smooth operations
- Addressing client concerns and resolving issues promptly and professionally
- Assisting with salon promotions and events, and engaing with clients on social media
- Adhering to salon policies and procedures, and client confidentiality
- Ordering of retail products and communicating with suppliers
Requirements:
- Previous experience in a customer service or front desk role
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service
- Strong organisational abilities and attention to detail, with the ability to manage multiple tasks simultaneously
- Proficiency in salon management software or scheduling systems is desirable. (Training will be given)
- A positive attitude and a genuine interest in the beauty industry
Join our team at Koko Hair Salon and become part of a fun dynamic workplace where you can help our clients look and feel their best!
https://www.koko-hair.com/ Please send CV to [email protected]
